Each year an agent from First Agency meets personally with your institution to review the coverage. This allows for the establishment of a long-term relationship.

Each year First Agency provides a written report that includes claim payment information as well as information on pending claims.

Renewal rates for all future years are based on your institution's medical expense experience.

All claims are adjusted at First Agency's office in Kalamazoo and not at an insurance company's home office or third-party administrator.

First Agency has been providing student and athletic accident coverage to educational institutions since 1959.